Tell us what you want to talk about and we'll show you your options
It's about my account
Fastest contact method
Give us a moment
We're just checking to see if there's an available agent.
Telephone numbers and contact hours
Pay Monthly Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 202 | Free |
| From a landline | 0344 809 0202 | Standard UK Rate |
| From abroad | +44 344 809 0202 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Platinum customers | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Pay As You Go Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4445 | Free |
| From a landline | 0344 8090222 | Standard UK Rate |
| From abroad | +44 7860 980 202 | International rates† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Top-Up service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4444 | Free |
| From a landline | 0345 6062277 | Standard UK Rate |
| Opening times | |
|---|---|
| Monday - Sunday | 24 hours |
† See o2.co.uk/international for calling rates when abroad
Business Team
| Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7337 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Online Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7027 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Enterprise Customer Service |
|---|
| Contact your account manager |
| If you are managed by a local partner please contact your partner |
|---|
† Free from an O2 Business mobile, other providers' charges may vary.
Broadband
Mobile Broadband Customer Service
If you are an O2 mobile customer, please call your normal Customer Service number.
If you are not an O2 Mobile customer, please choose from one of the numbers below:
Pay Monthly Mobile Broadband: 0344 809 0202
Pay As You Go Mobile Broadband: 0344 8090 222
Business Mobile Broadband: 0800 977 7337
Join O2
| O2 Consumer mobile phone sales | Number | Charges |
|---|---|---|
| From any phone | 08442 02 02 02 | 5p per min service charge plus your phone company's access charge |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Weekend | 09:00 - 17:00 |
| O2 Business sales | Number | Charges |
|---|---|---|
| More than 10 phones |
or:
|
|
| Less than 10 phones | 0800 028 0202 | Free |
| Opening times | |
|---|---|
| Monday - Friday | 09:00 - 17:00 |
O2 Travel Insurance
We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.
If you already have O2 Travel Insurance:
Get in touch:
For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:
24 Hour Emergency Services:
Phone outside your home country: +44 20 8239 3902
Phone within your home country: 020 8239 3902
Claims:
0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm
If you have any questions regarding your policy, please call customer service:
0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.
... or if you want to write to us
For phone, broadband or other O2 services:
PO BOX 694
Winchester
SO23 5AP
I've got a technical question
Fastest contact method
Give us a moment
We're just checking to see if there's an available agent.
Telephone numbers and contact hours
Pay Monthly Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 202 | Free |
| From a landline | 0344 809 0202 | Standard UK Rate |
| From abroad | +44 344 809 0202 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Platinum customers | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Pay As You Go Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4445 | Free |
| From a landline | 0344 809 0222 | Standard UK Rate |
| From abroad | +44 7860 980 202 | International rates† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Top-Up service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4444 | Free |
| From a landline | 0345 6062277 | Standard UK Rate |
| Opening times | |
|---|---|
| Monday - Sunday | 24 hours |
† See o2.co.uk/international for calling rates when abroad
Business Team
| Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7337 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Online Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7027 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Enterprise Customer Service |
|---|
| Contact your account manager |
| If you are managed by a local partner please contact your partner |
|---|
† Free from an O2 Business mobile, other providers' charges may vary.
Broadband
Mobile Broadband Customer Service
If you are an O2 mobile customer, please call your normal Customer Service number.
If you are not an O2 Mobile customer, please choose from one of the numbers below:
Pay Monthly Mobile Broadband: 0344 809 0202
Pay As You Go Mobile Broadband: 0344 809 0222
Business Mobile Broadband: 0800 977 7337
Join O2
| O2 Consumer mobile phone sales | Number | Charges |
|---|---|---|
| From any phone | 08442 02 02 02 | 5p per min service charge plus your phone company's access charge |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Weekend | 09:00 - 17:00 |
| O2 Business sales | Number | Charges |
|---|---|---|
| More than 10 phones |
or:
|
|
| Less than 10 phones | 0800 028 0202 | Free |
| Opening times | |
|---|---|
| Monday - Friday | 09:00 - 17:00 |
O2 Travel Insurance
We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.
If you already have O2 Travel Insurance:
Get in touch:
For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:
24 Hour Emergency Services:
Phone outside your home country: +44 20 8239 3902
Phone within your home country: 020 8239 3902
Claims:
0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm
If you have any questions regarding your policy, please call customer service:
0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.
... or if you want to write to us
For phone, broadband or other O2 services:
PO BOX 694
Winchester
SO23 5AP
It's about something I've bought
Fastest contact method
Give us a moment
We're just checking to see if there's an available agent.
Telephone numbers and contact hours
Pay Monthly Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 202 | Free |
| From a landline | 0344 809 0202 | Standard UK Rate |
| From abroad | +44 344 809 0202 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Platinum customers | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Pay As You Go Team
You can set up your security answer online, before you speak to us. Just sign in to My O2 and go to Manage account details.
| Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4445 | Free |
| From a landline | 0344 809 0222 | Standard UK Rate |
| From abroad | +44 7860 980 202 | International rates† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Top-Up service | Number | Charges |
|---|---|---|
| From your O2 mobile | 4444 | Free |
| From a landline | 0345 6062277 | Standard UK Rate |
| Opening times | |
|---|---|
| Monday - Sunday | 24 hours |
† See o2.co.uk/international for calling rates when abroad
Business Team
| Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7337 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Online Business Customer Service | Number | Charges |
|---|---|---|
| From your O2 mobile | 8002 | Free |
| From a landline | 0800 977 7027 | Free |
| From abroad | +44 808 100 4439 | Free† |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 20:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 09:00 - 17:00 |
| Enterprise Customer Service |
|---|
| Contact your account manager |
| If you are managed by a local partner please contact your partner |
|---|
† Free from an O2 Business mobile, other providers' charges may vary.
Broadband
Mobile Broadband Customer Service
If you are an O2 mobile customer, please call your normal Customer Service number.
If you are not an O2 Mobile customer, please choose from one of the numbers below:
Pay Monthly Mobile Broadband: 0344 809 0202
Pay As You Go Mobile Broadband: 0344 809 0222
Business Mobile Broadband: 0800 977 7337
Join O2
| O2 Consumer mobile phone sales | Number | Charges |
|---|---|---|
| From any phone | 08442 02 02 02 | 5p per min service charge plus your phone company's access charge |
| Opening times | |
|---|---|
| Monday - Friday | 08:00 - 21:00 |
| Weekend | 09:00 - 17:00 |
| O2 Business sales | Number | Charges |
|---|---|---|
| More than 10 phones |
or:
|
|
| Less than 10 phones | 0800 028 0202 | Free |
| Opening times | |
|---|---|
| Monday - Friday | 09:00 - 17:00 |
O2 Travel Insurance
We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.
If you already have O2 Travel Insurance:
Get in touch:
For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:
24 Hour Emergency Services:
Phone outside your home country: +44 20 8239 3902
Phone within your home country: 020 8239 3902
Claims:
0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm
If you have any questions regarding your policy, please call customer service:
0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.
... or if you want to write to us
For phone, broadband or other O2 services:
PO BOX 694
Winchester
SO23 5AP
Why not try O2 Community?
Join the conversation for real customer feedback and support.
Still prefer to pick up the phone?
More ways to get help online
Give us a moment
We're just checking to see if there's an available agent.
Not happy about something?
Tell us what's gone wrong and we'll try to make things better. See how to make a complaint, or take a look at our Customer Complaints Code.