Payment date and billing date
The billing date is when your bill is produced and your allowances are reset. Around 14 days later is your payment date, which is when you'll need to have paid your bill.
We only take payments on a working day. If your payment date falls on a weekend or bank holiday, we'll try to take the payment the next working day.
You can check your billing date by signing in to My O2.
Change your billing or payment date
If you want to change your billing or payment date then all numbers linked to your account will be affected by the change request. Unfortunately, we’re unable to set separate billing dates for each mobile number if they are linked.
If you’re on an O2 Refresh contract, then a change of billing or payment date will affect both your Airtime Plan and your Device Plan.
Your airtime charges will look different on the first bill after your change of date. This is because they will be pro rata. For example, imagine your billing date is the 15th, but you call us on the 12th and change it to the 20th. When you get your bill on the 20th, it will also include the extra 5 days’ bundle allowance and line rental charges to cover the 16th to the 20th.
Your Device Plan, however, can’t be prorated. So if you change billing or payment dates, you may see two payments being taken for your Device Plan.
Please note: If your bill has been generated today or is due in the next 48 hours, then your bill date can’t be changed this month.
Get in touch if you want to change your billing or payment date.
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