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Collection and delivery

Free delivery on all our devices, sims and accessories

We’re not offering click and collect at the moment, but that doesn’t mean you have to wait. You can still get free delivery on all our devices, sims and accessories.

If you order before midnight Sunday - Thursday, you could get your device the next working day. Restrictions apply, see below for details and availability.

Click and collect - currently unavailable

click and collect

Order online and collect in store.

Choose the most convenient O2 store for you.

You could get your order in minutes.

o2 shop

Find the device you want online, and we'll check the stock in your nearest stores. If it's available you can collect the same day, and could even get it in minutes. 

If it's not immediately available in your local store, we'll order it in for you, or you can choose a different store.

See collection times and more information

Collecting your order

To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.

If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

Need help setting up your new phone before you leave the store? Book an appointment with an O2 Guru and they'll help you get the most out of your new tech.

Home delivery

Clock

Order by midnight for free next working day delivery.

Choose a different day if it's more convenient.

We'll text you on the day to tell you when your order will arrive.

Clock

Order by midnight and you'll get free delivery the next working day, to non-remote locations.

You'll get a text on the day of delivery to let you know when your order should arrive. Or, if you need to, you can reschedule the delivery.

See home delivery times

Home delivery times

Destination Phones and tablets Accesssories, sims and mobile broadband
Mainland UK Free next working day delivery if you order before midnight. Monday-Friday: Free anytime 1-2 working day delivery if you order before 15:30.
Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
Postcodes: AB,D,PO,TR Free next working day delivery if you submit your order before 10pm. Monday-Friday: Free anytime 1-2 working day delivery if you order before 15:30.
Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
Postcodes: Scottish & Scottish Isles postcodes: IV3-11, 14-20, 22-28 40-49, 51-56, 63; KA27-28; KW1-14; PA28-43, 45-88; PH30-40, 49, 50
Isle of Man IM1-9
Channels Islands GY1-9, JE1-4
Free delivery. Order before 8pm for delivery in two working days. Monday-Friday: Free anytime 2-3 working day delivery if you order before 15:30.
Weekend: Orders placed at the weekend will be delivered on Wednesday or Thursday.
Postcodes: Scottish & Scottish Isles postcodes: HS1-9; IV21; KW15-17; PA44; PH41-44, ZE1-3 Free delivery. Order before 8pm for delivery in three working days. Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.
Northern Ireland Free next working day delivery if you submit your order before 12pm. Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.

Premium delivery

Pick a convenient time slot.

No need to wait in all day.

Choose morning, afternoon, evening or weekend delivery.

Woman in a car

If you're not going to be around all day, you can pay for our premium delivery service to choose a time that suits you. You can currently pick an afternoon delivery. You can even get your delivery over the weekend. 

Premium delivery isn't available in remote locations.

See premium delivery times

Premium delivery times

Delivery Phones and tablets
Monday to Friday  
Afternoon (1pm-5pm) next day delivery. Available Monday to Friday to non-remote locations. £3.99. Order before 10pm.
Mainland UK morning (before 10:30am) next day delivery. Monday to Friday to non-remote locations. £6.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 7pm on Sunday).
Northern Ireland morning (before 10:30am) next day delivery. Monday to Friday to non-remote locations. £6.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 3pm on Sunday).
Mainland UK morning (before midday) next day delivery. Monday to Friday to non-remote locations. £5.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 7pm on Sunday).
Northern Ireland morning (before midday) next day delivery. Monday to Friday to non-remote locations. £5.99. Order before 8pm (for a premium delivery on a Monday, you'd need to place your order before 3pm on Sunday).
Currently unavailable - Evening (6pm-10pm) next day delivery. Available Monday to Friday to non-remote locations. £8.99. Order before 10pm.
Saturday  
Mainland UK Saturday delivery (8am-8pm) to non-remote locations. £6.99. Order before 8pm (or if Friday is a Bank Holiday, order before 7pm on Thursday).
Northern Ireland Saturday delivery (8am-8pm) to non-remote locations. £6.99. Order before 8pm (or if Friday is a Bank Holiday, order before 7pm on Thursday).
Mainland UK Saturday delivery (before midday) to non-remote locations.  £8.99. Order before 8pm (or if Friday is a Bank Holiday, order before 7pm on Thursday).
Northern Ireland Saturday delivery (before midday) to non-remote locations.  £8.99. Order before 5pm (or if Friday is a Bank Holiday, order before 7pm on Thursday).
Sunday  
Sunday delivery (9am-5pm) to non - remote locations. £6.99. Order before 7.30pm on Friday.

Ordering items that are currently unavailable

Devices that are out of stock, on pre-order or on back-order, aren’t available for free next day delivery. We'll send out these items as soon as they’re in stock.

Returns

To find out about how to return your product read our returns and repairs policy.

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